Frequently Asked Questions
Our main textile production is based in Türkiye, west of the Bosporus and geographically part of Europe. For more than 25 years, we’ve worked closely with our local production partners and continue to develop our manufacturing processes together. This close collaboration is an important part of our commitment to quality. The fabrics and fibers we use come from well-established suppliers in Türkiye, Austria, and Italy. In recent years, we’ve also added manufacturing partners in the EU, including Croatia, Italy, and Poland, each specializing in selected products from our collection.
Not 100%. Some of our beanies and many of our warmer garments are made with wool. Wherever possible, we avoid animal-based materials. You’ll find the exact material composition in each product description. All leather patches on our clothing are made from synthetic leather and are therefore vegan.
Sustainability is a term that’s used in many different ways today. For us, it’s about making responsible decisions, considering both the people we work with and how we use resources. We simply call it doing business with common sense.
We carefully select our materials, from the fiber to the dyes used in the fabric. Among other materials, we use Lyocell (TENCEL™) and Modal (TENCEL™) from Austria. Our production partners use modern manufacturing facilities that support the efficient use of water and chemicals.
We also aim to keep transport distances as short as possible. A large share of our materials comes from Türkiye or other parts of Europe. This helps us work closely with our partners and keeps communication and coordination straightforward. Because we manage our production in Türkiye ourselves, we’re able to be on site quickly and work closely with our sewing, washing, printing, and dyeing partners. Of course, we can’t watch every single step, but we choose our suppliers and production partners with great care.
On each product page, you can search for a retailer near you. Both local retailers and online stores are available.
On each product page, you’ll find detailed fit information under “Fit”. This includes the model’s height and how the product is designed to fit.
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When there are sales at the flagship store in Vomp, family members receive access to the offers a few days in advance.
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To help keep transport distances as short as possible, the recycled paper used for our packaging comes from Turkey, where our production is based. For our packaging, we use the two types of recycled paper available locally.
Yes. Since we ship clothing rather than perishable or leak-prone products, paper is well suited as a packaging material. However, paper packaging has one limitation: it does not provide complete protection against moisture. That’s why our shipping cartons are lined with a large plastic bag during transport to the Chillaz headquarters and our retail partners. This helps protect the products inside from moisture. We are already working on alternative packaging solutions for this as well.
If you experience an issue with your product, please contact the retailer where you purchased it first. They will handle your request and contact us if needed. If you’re unable to resolve the issue with the retailer, please get in touch with us at service@chillaz.com